Help

Any user who seeks an answer, a solution or a service is fondly called a "Seeker" in the da Gurus community. You don't have to select any settings in your registration profile to indicate that you are a Seeker.

Asking a question on da Gurus is simple.

1. Identify which category your question pertains to.
2. Describe your question in detail.
3. Review your question before submitting.

Review the category options and select the one that is most relevant to your question. If there are sub-categories under the selected category, then please take a moment to select the sub-category and a sub-sub-category. You increase the chances of receiving bids from the most qualified Gurus by being more specific in the category selection.

Wrongly listing your question in an unrelated field will mean that Gurus may not see your question at all and may not bid for answering the same.

da Gurus provides you with all the tools that you require to describe your question such as text, picture and video.

Title of the question: A crisp description of your question. Be specific with the terms you use. For example, rather than asking, "When should I plant my flowers?", you should ask "What month should I plant Daffodils?".

Brief description of your question: This description appears in the search and categories listing that the Gurus browse to decide which questions to bid for. This description should capture all the key words about your question so that when the Gurus or other users search by keywords, they can easily find your question. Also, this description should be precise and to the point as it appears on the search and Category listings and should be inviting enough for the Gurus to click on it to see your detailed question and bid for it.

Detailed question: Describe the question in complete detail as that allows the Gurus to understand your question and they will provide specific solutions and answers for your question rather than some generic information.

Most Seekers find it very convenient to upload a picture about the question they are asking. For example, a Seeker uploaded a picture of the wooden table he was working on along with his detailed question about where to provide a slot to fit another part to that table. Most Gurus can understand your question better if you provide pictures along with your description and can then provide the best answer to it.

Most Seekers find it very convenient to take a video about their question and upload it on www.youtube.com. They then provide the YouTube Video ID on the da Gurus question form. If your YouTube video link is http://www.youtube.com/watch?v=71_p8P_PVXo then your YouTube Video ID is 71_p8P_PVXo.

If you have a one line question, then we strongly recommend searching for the answer in one of the several search sites on the Internet for free (Google, Yahoo and MSN are some of the free search sites on the Internet). Most users ask specific questions on da Gurus where that question is not freely available or accessible on the Internet and where they want an advice or answer from a Guru, an expert. You are free to ask a one line question too.

The more detailed, the better. Internet technological advances have not reached the stage where a picture or a video can be parsed and converted into text for searching. So, the Gurus will search by the question text. Every word in your detailed question is important and allows the maximum number of Gurus to reach your question.

Also, in case of a dispute about the Guru's answer, it will be to the Seeker's benefit if the original question text is detailed.

A question cannot be edited after posting currently. Gurus may have already bid based on your previous information. But if a Guru asks you for a clarification about a question, then the Seeker may choose to include the clarification to be included as part of the original question.

Once you post a question under a category, the Gurus who have subscribed to that category, will receive an email informing them about your question. Further, Gurus may reach your question either through browsing the Category listings or Search listing too. New Gurus may also be attracted to answer your question through an Internet search.

Review the bids received for your question and use the following considerations to arrive at a decision about which Guru to select:

• Bid Description - Review the Guru's bid description and see if the Guru has answered similar questions in the past.
• Guru Profile - Click on the Guru's link and find out about the Guru's profile and expertise in that specific category.
• Feedback - Review the feedback received by the Guru from different Seekers.
• Bid Amount - Review the bid amounts quoted by different Gurus and see which one fits your budget while keeping the Guru's profile and experience in mind.

The moment you select a winning Guru to answer your question, an email is sent to the Guru asking them to answer your question at the earliest.

If the Guru does not answer your question within 4 days, then they receive a negative feedback on their profile that will be detrimental to their future winning prospects. Please inform Customer Service and we will credit your payment amount back to your account and reset the question so that you can select an alternate Guru as the winner.

Remember that once you select a winner and the Guru answers, the payment amount is not released to the Guru until you review and accept the answer. You may ask the Guru a follow-up question if you don't understand any specific part of the Guru's answer.

If the Guru's answer is absolutely unsatisfactory or is just junk or a prank, then you may reject the answer and your payment is credited back to your account.

Use your judgment and give reasonable opportunities (by asking a follow-up question) before rejecting a Guru's answer.

You will receive an email requesting you to review the winning Guru's answer.

If you do not review the answer within 3 days, then the answer will be automatically deemed to be accepted. If you have asked a follow-up question, then the 3-days limit will begin after you receive the clarification answer.